Date: 2009-03-13
Journey Origin: Ascot
Scheduled Dep. Time: 09:10
Journey Destination: Waterloo
Estimated Delay: n/a
Details of complaint: I would just like to thank South West Trains very much. Now that the weather has turned, and it's warmer, they've finally decided to turn the heating on - full blast.
It's a real thrill to be sitting on this train, slowly melting, after a winter of freezing with no heating.
Thanks so much!
Friday, 13 March 2009
Tuesday, 3 March 2009
Delay
Date: 2009-03-03
Journey Origin: Ascot
Scheduled Dep. Time: 09:10
Journey Destination: Waterloo
Estimated Delay: 6 mins
Details of complaint: Doesn't sound like much, but there was no reason why the train was running late, and it meant I missed a connecting train at London and was late for a meeting.
Date: 2009-03-03
Journey Origin: Waterloo
Scheduled Dep. Time: 20:20
Journey Destination: Ascot
Estimated Delay: 5 mins
Details of complaint: Random stops in the countryside on the way home, again more annoying because there was no reason given why the train kept on stopping outside stations all the time.
Journey Origin: Ascot
Scheduled Dep. Time: 09:10
Journey Destination: Waterloo
Estimated Delay: 6 mins
Details of complaint: Doesn't sound like much, but there was no reason why the train was running late, and it meant I missed a connecting train at London and was late for a meeting.
Date: 2009-03-03
Journey Origin: Waterloo
Scheduled Dep. Time: 20:20
Journey Destination: Ascot
Estimated Delay: 5 mins
Details of complaint: Random stops in the countryside on the way home, again more annoying because there was no reason given why the train kept on stopping outside stations all the time.
Thursday, 5 February 2009
Information? What Information?
Date: 2009-02-02->05
Journey Origin: Ascot
Scheduled Dep. Time: n/a
Journey Destination: London Waterloo
Estimated Delay: no idea
Details of complaint: OK, so there's been heavy snowfall, and the roads and rails are blocked. But why does that mean that:
- the Journey Planner website, listing delays and travel information
- the South West Trains website
- the departure boards at the stations
Have all been broken?
The websites have been down, and when they are reachable, they say the same sorry story - "We can't display live departure information at this time"
The snow and travel disruption wasn't unexpected, they had plenty of time to make sure they could actually inform passengers what was going on.
Hopeless.
Journey Origin: Ascot
Scheduled Dep. Time: n/a
Journey Destination: London Waterloo
Estimated Delay: no idea
Details of complaint: OK, so there's been heavy snowfall, and the roads and rails are blocked. But why does that mean that:
- the Journey Planner website, listing delays and travel information
- the South West Trains website
- the departure boards at the stations
Have all been broken?
The websites have been down, and when they are reachable, they say the same sorry story - "We can't display live departure information at this time"
The snow and travel disruption wasn't unexpected, they had plenty of time to make sure they could actually inform passengers what was going on.
Hopeless.
Tuesday, 20 January 2009
Delay in a lovely Monday morning train
Date: 2009-01-19
Journey Origin: Ascot
Scheduled Dep. Time: 09:10
Journey Destination: Waterloo
Estimated Delay: 5 mins at Ascot
Details of complaint: Yet another late train, but this time making me late for a meeting in London. That - sadly - is something I've grown used to over the many years using South West Trains on this line to Waterloo. To the point where I don't book client meetings before mid-day because it's highly likely I'll end up being late, thanks to the rubbish service from South West Trains.
What really make it worse this morning was the state of the train - totally filthy. Thick, wet mud on the seats, all over the floor, over the walls - it was literally like someone had stampeded a herd of sheep through the train.
Nice way to start the week, sitting in an overcrowded, dirty, smelly train for an hour.
Journey Origin: Ascot
Scheduled Dep. Time: 09:10
Journey Destination: Waterloo
Estimated Delay: 5 mins at Ascot
Details of complaint: Yet another late train, but this time making me late for a meeting in London. That - sadly - is something I've grown used to over the many years using South West Trains on this line to Waterloo. To the point where I don't book client meetings before mid-day because it's highly likely I'll end up being late, thanks to the rubbish service from South West Trains.
What really make it worse this morning was the state of the train - totally filthy. Thick, wet mud on the seats, all over the floor, over the walls - it was literally like someone had stampeded a herd of sheep through the train.
Nice way to start the week, sitting in an overcrowded, dirty, smelly train for an hour.
Wednesday, 14 January 2009
Robbery
Yes, it's true. Yesterday I was robbed by South West Trains.
I had to get a monthly car park pass. £75
Despite the car park being littered with CCTV, I have spoken to several other commuters who's cars have been broken in to or vandalised, and even if they can get the police involved, demand SWT turn over the tapes, then wait months for the tapes to be sent - there's still 'no identifiable information'.
That's not even taking into account that very often the car park is totally full. Good luck finding a space if you arrive after 11am, or if a bunch of Railtrack vans have shown up work on the line.
Given that the car park is shared with the Honda garage (Clover Leaf Cars, great people) how can SWT possibly justify £75 a month of £5 a day to park there?
I had to get a monthly car park pass. £75
Despite the car park being littered with CCTV, I have spoken to several other commuters who's cars have been broken in to or vandalised, and even if they can get the police involved, demand SWT turn over the tapes, then wait months for the tapes to be sent - there's still 'no identifiable information'.
That's not even taking into account that very often the car park is totally full. Good luck finding a space if you arrive after 11am, or if a bunch of Railtrack vans have shown up work on the line.
Given that the car park is shared with the Honda garage (Clover Leaf Cars, great people) how can SWT possibly justify £75 a month of £5 a day to park there?
Wednesday, 7 January 2009
Broken heating again
Date: 2009-01-07
Journey Origin: Ascot
Scheduled Dep. Time: 09:11
Journey Destination: London Waterloo
Estimated Delay: 0
Details of complaint: -3 outside, and once again no heating. It was so cold I ended up giving my coffee to the old lady sat next to me - she couldn't feel her fingers any more. The guard did come on to the intercom to apologise that the heating was broken in the last 4 carriages, and that it would be looked in to when we arrived at Waterloo. Helpful.
Journey Origin: Ascot
Scheduled Dep. Time: 09:11
Journey Destination: London Waterloo
Estimated Delay: 0
Details of complaint: -3 outside, and once again no heating. It was so cold I ended up giving my coffee to the old lady sat next to me - she couldn't feel her fingers any more. The guard did come on to the intercom to apologise that the heating was broken in the last 4 carriages, and that it would be looked in to when we arrived at Waterloo. Helpful.
Tuesday, 6 January 2009
No heating, again
Date: 2009-01-06
Journey Origin: London Waterloo
Scheduled Dep. Time: 20:50
Journey Destination: Reading via Ascot
Estimated Delay: 0
Details of complaint: No heating again! It's below zero outside, it's almost 9pm, and there's no heating anywhere in the train. This is insane.
Journey Origin: London Waterloo
Scheduled Dep. Time: 20:50
Journey Destination: Reading via Ascot
Estimated Delay: 0
Details of complaint: No heating again! It's below zero outside, it's almost 9pm, and there's no heating anywhere in the train. This is insane.
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