Information? What Information?

Date: 2009-02-02->05
Journey Origin: Ascot
Scheduled Dep. Time: n/a
Journey Destination: London Waterloo
Estimated Delay: no idea
Details of complaint: OK, so there's been heavy snowfall, and the roads and rails are blocked. But why does that mean that:
- the Journey Planner website, listing delays and travel information
- the South West Trains website
- the departure boards at the stations
Have all been broken?
The websites have been down, and when they are reachable, they say the same sorry story - "We can't display live departure information at this time"
The snow and travel disruption wasn't unexpected, they had plenty of time to make sure they could actually inform passengers what was going on.
Hopeless.