Date: 2009-01-19
Journey Origin: Ascot
Scheduled Dep. Time: 09:10
Journey Destination: Waterloo
Estimated Delay: 5 mins at Ascot
Details of complaint: Yet another late train, but this time making me late for a meeting in London. That - sadly - is something I've grown used to over the many years using South West Trains on this line to Waterloo. To the point where I don't book client meetings before mid-day because it's highly likely I'll end up being late, thanks to the rubbish service from South West Trains.
What really make it worse this morning was the state of the train - totally filthy. Thick, wet mud on the seats, all over the floor, over the walls - it was literally like someone had stampeded a herd of sheep through the train.
Nice way to start the week, sitting in an overcrowded, dirty, smelly train for an hour.
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