Date: 2009-01-07
Journey Origin: Ascot
Scheduled Dep. Time: 09:11
Journey Destination: London Waterloo
Estimated Delay: 0
Details of complaint: -3 outside, and once again no heating. It was so cold I ended up giving my coffee to the old lady sat next to me - she couldn't feel her fingers any more. The guard did come on to the intercom to apologise that the heating was broken in the last 4 carriages, and that it would be looked in to when we arrived at Waterloo. Helpful.
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