Journey Origin: Ascot
Scheduled Dep. Time: 09:10
Journey Destination: Waterloo
Estimated Delay: 10 mins
Details of complaint: Another example of useless customer service from South West Trains:
- The train was delayed by 5 mins at Ascot, with no reason given.
- The train was only 4 carriages long - half as long as normal. Standing room only from Ascot
- No working air conditioning on the train
- All the windows were closed
Due to all of the above, the train was almost 15 mins late when it finally pulled into Waterloo. At no point in any stage of the journey did the guard attempt to open the windows (you need a special tool to do it, because they are normally shut due to the train allegedly having air conditioning). The guard did not apologise for the hideously cramped conditions, nor the late running of the train - nor did anyone explain why a peak hour train only had half it's carriages.
At Ascot this morning it was 22 degrees already. To run such a totally broken train, in an hour long rush hour journey into London, is totally unacceptable.
People were feeling faint in the carriage, with passengers asking around for water for one lady.
As usual, no apologies, no explanation, no refunds, no water - nothing. Totally rubbish.
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