Half a train, broken air-con, rubbish service

Date: 2009-06-30
Journey Origin: Ascot
Scheduled Dep. Time: 09:10
Journey Destination: Waterloo
Estimated Delay: 10 mins
Details of complaint: Another example of useless customer service from South West Trains:

• The train was delayed by 5 mins at Ascot, with no reason given.
  
• The train was only 4 carriages long - half as long as normal. Standing room only from Ascot
  
• No working air conditioning on the train
  
• All the windows were closed
  

Due to all of the above, the train was almost 15 mins late when it finally pulled into Waterloo. At no point in any stage of the journey did the guard attempt to open the windows (you need a special tool to do it, because they are normally shut due to the train allegedly having air conditioning). The guard did not apologise for the hideously cramped conditions, nor the late running of the train - nor did anyone explain why a peak hour train only had half it's carriages.
At Ascot this morning it was 22 degrees already. To run such a totally broken train, in an hour long rush hour journey into London, is totally unacceptable.
People were feeling faint in the carriage, with passengers asking around for water for one lady.
As usual, no apologies, no explanation, no refunds, no water - nothing. Totally rubbish.

Where's the rest of the train?

Date: 2009-06-24
Journey Origin: Ascot
Scheduled Dep. Time: 09:40
Journey Destination: Waterloo
Estimated Delay: n/a
Details of complaint: Where's the rest of the train? 4 carriages instead of 8 just doesn't cut it - standing room only at Ascot, not even a third of the way in to Waterloo?
And what are those big expensive signs they've put up everywhere actually for? If you can list the time the train is expected, where it will stop - why can't the number of carriages be listed? Some warning that another of the crappy trains has broken down, and it's being replaced with half a train from another line, would be just a little helpful.