Date: 2009-05-06
Journey Origin: Ascot
Scheduled Dep. Time: 09:55
Journey Destination: Waterloo
Estimated Delay: 35 mins+
Details of complaint: Slow slow train, and then it just stops outside Feltham. The guard announces over the tannoy "Hey guys. We have a problem and are being delayed. Please be patient."
And that's it.
After 20 minutes he tells us that there are signal problems, which apparently no-one knows when they will be resolved. Nor does he know how long we'll be stuck in the middle of nowhere.
But we need to be patient. He doesn't know how long the delay will be, but we need to be patient.
Then we move into Feltham station, move 200 yards out of it, and then stop again for another 15 minutes.
"Hey guys, be patient" says the guard again, in the most bored and disinterested voice ever.
I've missed one meeting due to this delay, and as I'm typing this on the train - still stationary - it looks like I'll miss a second meeting in London at mid-day.
Thanks South West Trains! Your rubbish over-priced unreliable service has once again damaged my business and cost me money!
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